Frequently Asked Questions

How do I use the 2024/2025 School Saving Bonus at JP Books?

All parents of eligible enrolled students will receive an email from the Department of Education in November 2024 with details of how to take advantage of this scheme. Parents will need to use the Education Department's online system to allocate a portion of their bonus payment to Textbooks. From there, voucher codes can be obtained for redemption at the JP Books online checkout. The School Saving Bonus vouchers will apply to textbooks and delivery fees. Vouchers must be redeemed no later than 30 June 2025.

If the cost of textbooks exceeds the value of the voucher, the balance will need to be paid by credit card. If the cost of textbooks is less than the value of the voucher, the remaining amount will be available for redemption on a future order. Remaining value on vouchers cannot be redeemed for cash. After the expiry date, any remaining value on the voucher becomes void.

What payment methods are accepted?

For booklist orders, JP Books only accepts Visa and Mastercard. For catalogue orders, you can order online and pay with Visa/Mastercard. Alternatively, you may contact JP Books to enquire about product availability, then come in-store and pay by EFTPOS. It is recommended booklist orders be placed online via the JP Books website to avoid in-store delays during peak times.

How soon can Click and Collect orders be picked up?

JP Books will send you a 'Pick Up Ready' notification email when your order is ready for collection. Please do not visit our store until you receive this notification. When you arrive in-store, simply show the notification email (from your mobile device) to our staff or tell them your order number and name for verification.

How long does it take for a Home Delivery order to arrive?

If the products are in stock, your order will usually ship within 10 working days. Orders are shipped with Australia Post.

What if a product is out of stock?

JP Books will contact you to advise the product(s) are on backorder and the expected wait time.

What if I need to return a product?

Please refer to our Returns Policy page for returns information.

How will I receive my eBook(s)?

Refer to eBook Customer information.