eBook customer


Any queries regarding eBook purchasing or activation should be directed to JP Books.

How will I receive eBooks?
This year all eBooks will be distributed via email & accessed through Educational eBooks. You will receive an email after your order has been processed & packed. The email you receive will be from Educational Ebooks & it will contain your ‘Purchase Confirmation ID’ which is necessary to access your eBooks.

How do I access my eBooks through Educational Ebooks?
New Users
If you do not have an Educational Ebooks account you will need to
    1) Go to http://educationalebooks.com.au/
    2) Under I’m New to Educational Ebooks type in your Student Email Address* & Purchase Confirmation ID (this is found in the email received from Educational Ebooks) & press Create Account
    3) Fill out the rest of the fields & click Register
    4) All eBooks purchased though JP Books will be displayed in your account.
    5) To Activate a new eBook click the ‘Get Code’ or ‘Activate Ebook’ button next to the book.
    6) Follow the steps on the screen to activate your book (you may have to create an account with the publisher)
    7) Once activated you can link your publisher account to Educational Ebooks to access all your eBooks through the Educational Ebooks portal (see Creating Single Sign on below).

Existing Users
For students that already have an Educational Ebook account you need to
    1) Log in to your account at www.educationalebooks.com.au
    2) Under the My Ebooks tab click on the ‘Add Purchase Confirmation ID’ button in the top right hand corner
    3) Copy the Purchase Confirmation ID (this is found in the email received from Educational Ebooks) & click register
    4) To Activate a new eBook click the ‘Get Code’ or ‘Activate Ebook’ button next to the book.
    5) Follow the steps on the screen to activate your book (you may have to create an account with the publisher)
    6) Once activated you can link your publisher account to Educational Ebooks to access all your eBooks through the Educational Ebooks portal (see Creating Single Sign on below).

Creating a Single Sign-On?
Once Single Sign-On is set up, students will only need to log in to Educational eBooks to access all their eBooks. Single Sign-On can only be created after you have activated your eBook.

To Set up Single Sign-On
    1) Log-in to Educational eBooks & select the Publisher accounts tab
    2) Click the ‘Link to Educational Ebook’ button. (this will need to be completed individually for the different publishers)
    3) There will be 2 options. ‘Existing User’ (if you have a publisher account, Skip to step 5) or ‘New User’ (if you do not have a publisher account, continue to step 4).
    4) For New Users follow the link to create an account with the publisher then follow the steps for Existing User Below
    5) For Existing Users enter your Email & Password then click linked account
    6) Once the accounts have been linked, students can access all their eBooks (for that publisher) under the My Ebooks tab by selecting the Access Book button

*Why you should use your Student email?
It is important to use your student email address. Each student’s account will store the eBooks that have been purchased for them. If you have more than 1 child it can get confusing if you are using your personal email.


How do I reset my Password?
Go to http://www.educationalebooks.com.au/ and click ‘Forgot Password’. Then enter your email address & you will be sent an email to reset your password.

I have forgotten which email account I used?
If you have forgotten which email account you used to create my Educational Ebooks account then you will have to contact JP Books & we will be able to provide you with that information.

I cannot find my email from Education Ebooks with my Purchase Confirmation ID?
First check your Junk Mail or search ‘Educational Ebooks’ in your email search (this is who will be sending your email). If you still cannot find your email then contact JP Books.

Can I get a refund for my eBook?
Please note there are no refunds on any digital only products.
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